The system, developed by Hyper, will answer calls to 972-937-6060 and may ask callers a few questions before providing routine information, directing them to county resources or transferring them to a telecommunicator. Calls will be transferred to a person if the system detects a possible emergency, cannot understand the caller or encounters a situation outside its procedures. The service will operate 24/7, support multiple languages and record and transcribe interactions. Sheriff Brad Norman stressed that the system will only assist with non-emergency calls. All 911 calls will continue to be answered by human telecommunicators.